FAQs - Getaway Holiday Houses

When do I need to pay to secure my booking?A

Your deposit and the contact details we request from you are required within 2 days of you advising that you would like to book the property.

Bookings are not confirmed until the deposit has been paid. The deposit is normally $500.

Full payment including the refundable Security Deposit should be made 30 days before arrival – we will send out a reminder for full payment of your accommodation cost.

What payment methods do you accept?A

Payment can be made by direct bank deposit. This can either be done at the bank or via internet transfer. You may pay by Visa or Mastercard by phoning that information through to Wendy

**Please be wary of fraudulent operators in the industry**

Be wary of any request to pay to “Barclays Bank” or to pay via “BPAY.”

Can I get an Invoice/Receipt?A

You will receive a confirmation of your payment and invoices are issued by request.

What happens to my money if I have to cancel my stay?A

We strongly recommend that you take out travel insurance to cover this event.

Your deposit is made to secure your booking for a particular period of time. As we are not able to sell that period of time to anyone else your deposit is non-refundable in the event of a cancellation or unpaid balance.

If cancellation is request of the guest the money paid is not refundable unless the house is re-let for the entire period at the same tariff. If a refund is made due to the property being relet then half of the paid deposit cancellation fee will apply.

Please make sure that you have read our Terms and Conditions and feel free to ask as many questions as you would like to before making a booking.

If we are forced to cancel a stay due to unforeseen circumstances such as a cyclone, fire, or damage to the building, you will be given a full refund and we will do our best to find you alternative accommodation.

What happens if I want to make a change to my stay?A

Where possible we will try to accommodate any changes you may have as long as it does not adversely affect the booking.

What do we do if we break something, or if an appliance breaks down?A

Report the matter to Getaway Holiday Homes as soon as you can during business hours. If it is an emergency you may contact us out of hours. We will try our best to get an appliance repaired or replaced but this might not always be possible within a short time frame. Breakages or damage to the house or household goods may be deducted from your Security Deposit at our discretion. If there is insufficient Security Deposit held to pay for the damage, you will be charged for the balance.

What do we need to bring with us?A

All linen, towels, tea towels etc are provided. We can provide you with Beach Towels on request for a small charge along with portocots and highchairs etc.

We supply you with a few items for your arrival such as toilet paper, dishwashing detergent, soap etc intended to last for the first day or so. You will then need to purchase whatever else you may need for the remainder of your stay. You may like to use Coles or Woolworths Online to have them delivered to you but please remember to schedule this for after your arrival.

What is the Security Deposit for?A

The Security Deposit we ask to hold is to cover any damage that may occur to the property, as we all know that accidents can occur. Your Security Deposit will be returned in full if the home is left clean and tidy with no damages.

What do you mean by a “clean and tidy” home?A

Food removed and all dishes, pots and pans etc that you have used must be washed, dried and put away where you found them. Wipe out spills and crumbs from the fridge and microwave. Clean off stove top and any baked on food on the oven racks and door. Empty the dishwasher. Put all garbage in the correct council bin (Yellow recycle or Green general). Ensure that all furniture is returned to the original position.

Laundry is done by the cleaners so leave all linen on the beds and used/wet towels in the bathroom.

The BBQ must be cleaned properly. Remove grill plates and scrub off with wire brush provided and wash with hot soapy water in laundry sink. Clean BBQ frame by wiping away any grease.

Can we have a party?A

No. Large parties and functions are strictly prohibited. Non adherence to this policy may result in termination of rental and loss of monies paid. We do not allow our holiday homes to be used for Bucks or Hens parties or to be utilised as a party house. We do not allow Weddings at our properties.

May we have extra guests to stay?A

Each home has a stipulated maximum number of guests allowed. You must not exceed this number or the number of guests that you have told us will be staying without first referring to us. The price quoted is usually dependent upon the number of guests staying. You may lose your deposit or be asked to leave if you do not keep us informed.

Do you have a minimum stay requirement?A

Yes. All our homes have a 3 night minimum stay unless they are filling a small gap. We have a fixed price for just a 2 or 3 night stay and all quotes will be provided individually for these requests. The rates that are quoted on our website are for minimum 5 night stay. At different peak times of the year the minimum stay may be 5 or 7 nights.

Where do we pick up/drop off keys?A

We will meet you at the house and give you a tour of the property. You will be required to sign a registration form on arrival and provide identification and credit card details. For those arriving very late you will be given details for your personal security code to access the house and pre registration will need to be completed. We will then check with you the next day to ensure you have everything you need. At check in we will advise you of the process for check out.

What are your Check-in/Check-out times?A

Check in time is 2:00pm, and check out time is 10:00am. If the house has not been booked the day before you arrive, or we are not expecting another guest on the day that you leave, we will try to be as flexible as possible with these times, however this must also work in with our cleaning and maintenance schedule. Often we cannot advise on this until closer to your stay.

Are pets allowed at the property?A

No – unless a prior arrangement has been made in writing.