When do I need to pay to secure my booking?A
Your deposit and the contact details we request from you are required within 2 days of you advising that you would like to book the property.
Bookings are not confirmed until the deposit has been paid. The deposit is normally $500.
Full payment including the refundable Security Deposit should be made 30 days before arrival – we will send out a reminder for full payment of your accommodation cost.
What payment methods do you accept?A
Can I get an Invoice/Receipt?A
You will receive a confirmation of your payment and invoices are issued by request.
What happens to my money if I have to cancel my stay?A
What happens if I want to make a change to my stay?A
Where possible we will try to accommodate any changes you may have as long as it does not adversely affect the booking.
What do we do if we break something, or if an appliance breaks down?A
Report the matter to Getaway Holiday Homes as soon as you can during business hours. If it is an emergency you may contact us out of hours. We will try our best to get an appliance repaired or replaced but this might not always be possible within a short time frame. Breakages or damage to the house or household goods may be deducted from your Security Deposit at our discretion. If there is insufficient Security Deposit held to pay for the damage, you will be charged for the balance.
What do we need to bring with us?A
What is the Security Deposit for?A
The Security Deposit we ask to hold is to cover any damage that may occur to the property, as we all know that accidents can occur. Your Security Deposit will be returned in full if the home is left clean and tidy with no damages.
What do you mean by a “clean and tidy” home?A
Food removed and all dishes, pots and pans etc that you have used must be washed, dried and put away where you found them. Wipe out spills and crumbs from the fridge and microwave. Clean off stove top and any baked on food on the oven racks and door. Empty the dishwasher. Put all garbage in the correct council bin (Yellow recycle or Green general). Ensure that all furniture is returned to the original position.
Can we have a party?A
No. Large parties and functions are strictly prohibited. Non adherence to this policy may result in termination of rental and loss of monies paid. We do not allow our holiday homes to be used for Bucks or Hens parties or to be utilised as a party house. We do not allow Weddings at our properties.
May we have extra guests to stay?A
Each home has a stipulated maximum number of guests allowed. You must not exceed this number or the number of guests that you have told us will be staying without first referring to us. The price quoted is usually dependent upon the number of guests staying. You may lose your deposit or be asked to leave if you do not keep us informed.
Do you have a minimum stay requirement?A
Yes. All our homes have a 3 night minimum stay unless they are filling a small gap. We have a fixed price for just a 2 or 3 night stay and all quotes will be provided individually for these requests. The rates that are quoted on our website are for minimum 5 night stay. At different peak times of the year the minimum stay may be 5 or 7 nights.
Where do we pick up/drop off keys?A
We will meet you at the house and give you a tour of the property. You will be required to sign a registration form on arrival and provide identification and credit card details. For those arriving very late you will be given details for your personal security code to access the house and pre registration will need to be completed. We will then check with you the next day to ensure you have everything you need. At check in we will advise you of the process for check out.
What are your Check-in/Check-out times?A
Check in time is 2:00pm, and check out time is 10:00am. If the house has not been booked the day before you arrive, or we are not expecting another guest on the day that you leave, we will try to be as flexible as possible with these times, however this must also work in with our cleaning and maintenance schedule. Often we cannot advise on this until closer to your stay.
Are pets allowed at the property?A
No – unless a prior arrangement has been made in writing.